General Questions

What types of products do you offer?

We offer a curated selection of online courses, digital curriculum, and educational resources designed to support families and educators. You’ll find options across grade levels, subjects, and learning styles.

Do I need to create an account to make a purchase?

Creating an account is optional; however, creating an account allows you to access your purchases instantly, track your order history, and easily access your orders anytime.

Are courses self-paced or live?

Most courses are self-paced, meaning you can start anytime and learn on your schedule. Some partner providers may offer live or scheduled classes, which will be clearly noted on the product page.

Ordering

How do I place an order?

Simply browse our marketplace, add your selected courses or curriculum to your cart, and proceed to checkout. Once your payment is complete, you’ll receive an email confirmation with access details.

Can I purchase from multiple vendors in one order?

Yes! Our platform allows you to purchase materials from multiple education providers in a single, convenient checkout.

How do I access my course or curriculum after purchase?

Once your order is confirmed, you’ll receive an email with instructions for how to access your courses.

Can I buy a course as a gift?

At this time, all purchases are linked to the account used during checkout. Gift functionality is coming soon!

Payment

What payment methods do you accept?

We accept all major credit cards and debit cards.

Is my payment information secure?

Absolutely. We use industry-standard encryption and secure payment gateways to ensure your personal and financial information is fully protected.

Will I be charged sales tax?

Sales tax is applied where required by law and will be calculated at checkout based on your billing address.

Shipping & Delivery

Do courses include physical materials?

The availability of physical materials varies from course to course. Please refer to the product description for details about the materials for each product.

How long will it take to receive my materials?

Digital courses and curriculum will be available 24-48 hours after purchase. If you don’t see access instructions within 48 hours, please check your email (including spam/junk folders) or contact support.

Can I download the curriculum?

Some materials can be downloaded for offline use, while others must be accessed through our learning platform or a partner site. Product descriptions will specify what’s available.

What countries do you ship physical materials to?

While we hope to expand to international locations in the future, currently, we only ship physical materials to the United States.

Returns & Cancellations

What is your return policy?

Returns will be accepted within 30 days of purchase. If you are returning physical materials, shipping and handling costs/fees are non-refundable. Contact support to initiate a return.

Can I exchange a course for a different one?

Exchanges are not available once a course or curriculum has been accessed. If you haven’t started your course, contact support to discuss possible options.

Can I cancel my order?

Orders for digital products cannot be canceled once they’ve been processed. If your order has been processed, please follow the steps in the return policy stated above.

Technical Support

I’m having trouble logging in or accessing my course—what should I do?

Try clearing your browser cache first. If you still can’t access your materials, contact our support team for assistance.

What devices can I use to access my courses?

Our courses can be accessed on any device with a modern web browser—including laptops, tablets, and smartphones.

My video or download isn’t loading properly. How can I fix it?

Check your internet connection and ensure your browser is updated. If the issue persists, contact us, and we’ll troubleshoot it with you.

Account & Access

Can multiple students use the same course purchase?

Each course or curriculum is licensed for a single user unless otherwise stated by the vendor. Please check the product details for multi-student or family options.

How long do I have access to my purchased courses?

Access duration varies by vendor. Many offer lifetime access, while others may provide access for a set period (e.g., 12 months). You can find details on each product page.

What happens if a course is discontinued?

If a vendor removes a course you’ve purchased, we’ll notify you and ensure you retain access or receive an equivalent alternative whenever possible.

Still looking for answers?

We're here to help. If you didn’t find the answer you were looking for, feel free to reach out to us directly. Just fill out the form below, and our support team will get back to you as soon as possible.