All Frequently Asked Questions
General Questions
What types of products do you offer?
What types of products do you offer?
Do I need to create an account to make a purchase?
Do I need to create an account to make a purchase?
Are courses self-paced or live?
Are courses self-paced or live?
Ordering
How do I place an order?
How do I place an order?
Can I purchase from multiple vendors in one order?
Can I purchase from multiple vendors in one order?
How do I access my course or curriculum after purchase?
How do I access my course or curriculum after purchase?
Can I buy a course as a gift?
Can I buy a course as a gift?
Payment
What payment methods do you accept?
What payment methods do you accept?
Is my payment information secure?
Is my payment information secure?
Will I be charged sales tax?
Will I be charged sales tax?
Shipping & Delivery
Do courses include physical materials?
Do courses include physical materials?
How long will it take to receive my materials?
How long will it take to receive my materials?
Can I download the curriculum?
Can I download the curriculum?
What countries do you ship physical materials to?
What countries do you ship physical materials to?
Returns & Cancellations
What is your return policy?
What is your return policy?
Can I exchange a course for a different one?
Can I exchange a course for a different one?
Can I cancel my order?
Can I cancel my order?
Technical Support
I’m having trouble logging in or accessing my course—what should I do?
I’m having trouble logging in or accessing my course—what should I do?
What devices can I use to access my courses?
What devices can I use to access my courses?
My video or download isn’t loading properly. How can I fix it?
My video or download isn’t loading properly. How can I fix it?
Account & Access
Can multiple students use the same course purchase?
Can multiple students use the same course purchase?
Each course or curriculum is licensed for a single user unless otherwise stated by the vendor. Please check the product details for multi-student or family options.
How long do I have access to my purchased courses?
How long do I have access to my purchased courses?
Access duration varies by vendor. Many offer lifetime access, while others may provide access for a set period (e.g., 12 months). You can find details on each product page.
What happens if a course is discontinued?
What happens if a course is discontinued?
If a vendor removes a course you’ve purchased, we’ll notify you and ensure you retain access or receive an equivalent alternative whenever possible.