Toutes les questions fréquemment posées

Questions générales

Puis-je annuler ma commande ?

Nous comprenons parfaitement que nous puissions changer d'avis ! Nous le souhaiterions, mais une fois la commande passée, nous ne pouvons pas la modifier ni l'annuler pour le moment. Nous espérons pouvoir bientôt disposer d'une période d'annulation.

Si l'article ne vous convient pas, n'hésitez pas à l'échanger contre un modèle de votre choix ou à le retourner pour obtenir un remboursement. Pour rappel, les frais de retour nationaux sont gratuits.

Do I need to create an account to make a purchase?

Creating an account is optional; however, creating an account allows you to access your purchases instantly, track your order history, and easily access your orders anytime.

Are courses self-paced or live?

Most courses are self-paced, meaning you can start anytime and learn on your schedule. Some partner providers may offer live or scheduled classes, which will be clearly noted on the product page.

Commande

How do I place an order?

Simply browse our marketplace, add your selected courses or curriculum to your cart, and proceed to checkout. Once your payment is complete, you’ll receive an email confirmation with access details.

Can I purchase from multiple vendors in one order?

Yes! Our platform allows you to purchase materials from multiple education providers in a single, convenient checkout.

How do I access my course or curriculum after purchase?

Once your order is confirmed, you’ll receive an email with instructions for how to access your courses.

Can I buy a course as a gift?

At this time, all purchases are linked to the account used during checkout. Gift functionality is coming soon!

Paiement

What payment methods do you accept?

We accept all major credit cards and debit cards.

Is my payment information secure?

Absolutely. We use industry-standard encryption and secure payment gateways to ensure your personal and financial information is fully protected.

Will I be charged sales tax?

Sales tax is applied where required by law and will be calculated at checkout based on your billing address.

Expédition et livraison

Do courses include physical materials?

The availability of physical materials varies from course to course. Please refer to the product description for details about the materials for each product.

How long will it take to receive my materials?

Digital courses and curriculum will be available 24-48 hours after purchase. If you don’t see access instructions within 48 hours, please check your email (including spam/junk folders) or contact support.

Can I download the curriculum?

Some materials can be downloaded for offline use, while others must be accessed through our learning platform or a partner site. Product descriptions will specify what’s available.

What countries do you ship physical materials to?

While we hope to expand to international locations in the future, currently, we only ship physical materials to the United States.

Retours et annulations

What is your return policy?

Returns will be accepted within 30 days of purchase. If you are returning physical materials, shipping and handling costs/fees are non-refundable. Contact support to initiate a return.

Can I exchange a course for a different one?

Exchanges are not available once a course or curriculum has been accessed. If you haven’t started your course, contact support to discuss possible options.

Can I cancel my order?

Orders for digital products cannot be canceled once they’ve been processed. If your order has been processed, please follow the steps in the return policy stated above.

Assistance technique

I’m having trouble logging in or accessing my course—what should I do?

Try clearing your browser cache first. If you still can’t access your materials, contact our support team for assistance.

What devices can I use to access my courses?

Our courses can be accessed on any device with a modern web browser—including laptops, tablets, and smartphones.

My video or download isn’t loading properly. How can I fix it?

Check your internet connection and ensure your browser is updated. If the issue persists, contact us, and we’ll troubleshoot it with you.

Compte et accès

Plusieurs étudiants peuvent-ils utiliser le même achat de cours ?

Chaque cours ou programme est concédé sous licence à un seul utilisateur, sauf indication contraire du fournisseur. Veuillez consulter les détails du produit pour connaître les options multi-étudiants ou familiales.

Combien de temps ai-je accès aux cours que j'ai achetés ?

La durée d'accès varie selon le fournisseur. Nombre d'entre eux offrent un accès à vie, tandis que d'autres proposent un accès pour une période déterminée (par exemple, 12 mois). Vous trouverez plus de détails sur chaque page produit.

Que se passe-t-il si un cours est interrompu ?

Si un fournisseur retire un cours que vous avez acheté, nous vous en informerons et veillerons à ce que vous conserviez votre accès ou que vous receviez une alternative équivalente dans la mesure du possible.

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